Shipping & Returns

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

We ship to the United States and internationally. Estimated delivery times are as follows:

  • United States: 7–15 business days
  • Canada & UK: 10–20 business days
  • Australia & New Zealand: 10–20 business days
  • Rest of World: 14–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods.

Shipping Costs

We offer free shipping on all orders — no minimum spend required.

Order Tracking

Once your order ships, you’ll receive a tracking number by email. You can also track your order anytime on our Track Your Order page.

Returns Policy

14-Day Returns

We want you and your pet to love every purchase. If you’re not completely satisfied, you may return most items within 14 days of delivery for a refund or exchange.

Eligibility

  • Items must be unused, unwashed, and in their original packaging
  • Proof of purchase (order number or receipt) is required
  • Perishable items, opened food products, and personalised items are not eligible for return

How to Start a Return

To initiate a return, please contact us at support@purrrfect-paws.com with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days and credited to your original payment method. Please allow additional time for your bank to process the refund.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@purrrfect-paws.com with a photo of the item. We’ll make it right at no cost to you.

Questions?

Our team is happy to help. Reach us at support@purrrfect-paws.com or visit our FAQ page for quick answers.